Frequently asked questions
How are your products made?
All UPPERFORM pieces are designed and produced in Amsterdam.
Jewelry and lamps are created using 3D printing with PLA filaments made from recycled organic waste, such as coffee grounds, hemp, and seashells. Each piece is printed, finished, and assembled by hand.
Subtle variations in texture and color are part of the process. No two pieces are exactly the same.
Are your pieces sustainable?
We work with bioplastics and recycled materials to reduce waste and explore more responsible production methods. Sustainability is an ongoing practice. We focus on small-scale production, limited editions, and intentional material choices rather than mass manufacturing to ensure high quality and longevity of our products.
What payment methods do you accept?
You can pay by debit or credit cards (Visa, Mastercard, American Express & Maestro), Apple Pay and Google Pay, iDEAL, express checkout, PayPal, or Klarna.
How long does shipping take?
Orders are typically processed within 2–5 business days.
Estimated delivery times:
- Netherlands: 1–3 business days
- EU: 3–7 business days
- International: 7–14 business days
Shipping times may vary depending on customs and local carriers. You will receive a tracking link once your order ships.
Do you ship internationally?
At the moment, we offer deliveries only within Europe. For deliveries to other areas, don't hesitate to get in touch with us by email at hello@upperform.design
What is your return policy?
If you change your mind, you may request a return within 14 days of receiving your order.
Items must be unused and returned in their original condition and packaging.
Hygiene items such as earrings cannot be returned. We also do not accept returns on custom or personalized orders, items on sale, or gift vouchers.
To start a return, please email us at hello@upperform.design
Can I exchange an item?
If the item is unused and in original condition, exchanges are possible subjected to stock availability. Contact us within 14 days of delivery, and we’ll guide you through the process.
How should I care for my jewelry?
Our jewelry is waterproof, tarnish-resistant, and hypoallergenic. Yet, to keep your piece in its best condition, we recommend:
- Avoid water and prolonged moisture
- Remove before showering or swimming
- Keep away from perfumes and chemicals
- Store in a dry place
- Wipe gently with a soft, dry cloth if needed
- Avoid excessive friction
How should I care for the lamp?
The lamp is USB powered and includes adjustable brightness and light temperature for you to set the mood exactly as you like it. Please note that the USB adapter is not provided.
- Use indoors only
- Clean with a dry or slightly damp cloth
- Do not use harsh cleaning products
- Keep away from direct sunlight
- Keep away from direct heat sources
- Consult our user manual for more information
Can I customize a piece?
Our collections are produced in fixed, limited editions of 100 items only. Once they are gone, we won't be making them again.
If you’re interested in a special request, customization, or a variation that isn't available in the collection, contact us via email, and we will be happy to bring your idea to life. Custom projects may be considered on a case-by-case basis.
For collaboration and other project requests, feel free to get in touch via email at hello@upperform.design
What are the dimensions?
Dimensions are listed on each product page. If you have specific sizing questions or would like additional photos for scale, contact us, and we’ll be happy to help.
Are all pieces identical?
Because we use organic and recycled materials, slight differences in color, texture, and surface details are visible. These variations are part of the character of the pieces we make and what makes them uniquely yours.
Who is behind UPPERFORM?
UPPERFORM is founded and operated by Noam Shamy, a multidisciplinary designer and an artist based in Amsterdam. Her expertise in product design, combined with her playful nature, led her to start UPPERFORM as an outlet for exploring how technology can enhance artisanal creation, not replace it. Creating everyday objects can carry both meaning and joy. All pieces are designed and produced in-house.